Lufthansa's letter to FAAN validates NOTAM on Abuja Airport Runway

 



Lufthansa's letter to FAAN validates NOTAM on Abuja Airport Runway 





Fresh facts have emerged validating the position of aviation agencies on the communication of Notice to Airmen (NOTAM), to Lufthansa German Airlines in the need to comply with what type of airplane weight should utilize the runway of Abuja Airport.

In a letter to the , Regional Manager

FAAN , NAIA Abuja, with  reference : Safety Measures LH595/23 JULY, Lufthansa Group Station Manager, Thorsten Glaeser wrote : 


Dear Sir, 


As discussed with you, I would like to give you more details about the incident on July 23. 


Of course, Lufthansa was aware of the valid NOTAM for runways 04 and 22 and the pilots were sensitized accordingly. According to the Captains assessment, heavy ran and 8 corresponding tailwind were to be expected on runway 04 very soon. He therefore had to adjust the maximum take-off weight for safety reasons to be able to carry out the flight safely under the special conditions. Unfortunately, this meant that not only all baggage had to be offloaded, but also passengers had to be excluded from boarding, 


At that point boarding had just started and we had to exclude the corresponding number of passengers from boarding at the end. This caused a great deal of resentment, which required our tull professionalism and restraint on the part of everyone involved, including Avsec. All passengers were informed professionally about the situation by the Lufthansa Duty Manager and passenger rights were provided. 


The passengers were of course provided with rebooking, transportation, accommodation and meals. We immediately activated our hotel partner Continental and ordered their buses. Of the 46 passengers, out of the 42 were taken to the hotel, the rest had decided to go home 34 quests were booked directly onto the next available connections, the other guests either wanted to do this themselves or make refunds. 


The guests gradually leave the hotel to take their alternative fights. All quests are entitled to their passenger rights and can be claimed via Lufthansa Customer Services. We thank you for your strong support, especially for having facilitated the successful repairs, 


Thank you and best regards, 


Thorsten Glaeser

Lufthansa Group Station Manager

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