BASL enhances inclusive passenger experience ....Trains personnel on autism awareness, care at MMA2
BASL enhances inclusive passenger experience ....Trains personnel on autism awareness, care at MMA2 Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Muhammed Airport Terminal 2 (MMA2), has reinforced its commitment to improving passenger experience by training its customer-facing staff on autism awareness, care, and inclusive service delivery. The training was facilitated by Cradle Lounge Special Needs Initiative and led by Solape Azazi, WHO CST Master Trainer. The training is aimed at equipping frontline airport personnel with the knowledge, sensitivity, and practical skills required to effectively support passengers on the autism spectrum and their families. It focused on understanding autism fundamentals and concepts, identifying signs of sensory overload or distress, demonstrating effective communication strategies, and encouraging teamwork that prioritizes compassion, dignity, and understanding for every traveler. Speaking on the...