CRDCU urges NCAA to recalibrate draft policy on sanction of airlines

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CRDCU urges NCAA to recalibrate draft policy on sanction of airlines


The Central Results Delivery Coordination Unit (CRDCU), led by the Special Adviser to the President on Policy and Coordination  Hadiza Bala Usman has called on the Nigeria Civil  Aviation Authority (NCAA) to  recalibrate its draft policy on the sanction of airlines  to align with global best practices.

The CRDCU disclosed this as it embarked on its continued   engagement with Ministries, Departments, and Agencies (MDAs) to review the Q1–Q3 2024 Performance Assessment Report on the implementation of Presidential Priorities and Ministerial Deliverables.

The first engagement of the day was held at the Ministry of Aviation and Aerospace Development, where the Special Adviser met with the Hon. Minister, @fkeyamo; the Permanent Secretary of the Ministry, Dr. Ibrahim Kana; the Managing Director/CEO of @FAAN_Official, Mrs. Olubunmi Kuku; and other Heads of Departments and Agencies under the Ministry.

The Special Adviser commended the Minister and leadership of the Ministry for ensuring progress within the sector. However, she expressed concerns with the Ministry and its agencies over their submission of incomplete information, which hinders the independent assessment of progress towards achieving certain deliverables. She also highlighted the Ministry’s shortcomings in stakeholder and customer engagement, a key deliverable that also requires urgent improvement.

The Special Adviser recommended that the Ministry and the Nigerian Civil Aviation Authority (NCAA) revisit the draft policy on sanctions for airlines.

 She described this as  critical given the increasing number of flight delays and cancellations and the impact on affected passengers.

 She further recommended a revision of the current target for resolving customer complaints, affirming the  need for  urgent recalibration to align with global best practices.

Following the presentation of the Ministry’s performance scorecard for Q1–Q3 2024, the Hon. Minister expressed his appreciation to the Special Adviser for her diligent work and guidance. He assured her that the Ministry would address the highlighted challenges and intensify efforts to improve performance and service delivery in the Aviation sector.

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