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FAAN commits to implement service quality

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 FAAN commits to implement service quality 






The Managing Director, Federal Airports Authority of Nigeria FAAN, Mrs. Olubunmni Kuku, has vowed to implement priority initiatives focused on safety, security,  digital transformation, service quality and revenue generation.

She made the promised during a meeting with the members of the Airline Operators of Nigeria, AON to discuss salient issues affecting the industry convened by FAAN.

Mrs. Kuku expressed her desire to see FAAN become one of the top airport management companies in sub-Saharan Africa within the next decade, and emphasized the need for collaboration with AON to achieve this goal. 

She also identified the need for frequent meetings, quicker response to AON correspondences, and further improvements on airport infrastructure.

Responding, the Vice President, AON, Dr. Allen Onyema commended FAAN for its efforts to bring about positive changes at the federal airports under its control.

“When government does what is wrong, you can say it, but what is happening in FAAN is commendable,” the Air Peace CEO said. “The desire to do good is very, very transparent. You can see it. So, why won’t we have confidence in the system? This is no more fighting time; this is time for collaboration.”

Some of the resolutions reached during the meeting include amongst others the need for more frequent meetings, further improvements on airport infrastructure, and the digitalization of revenue collection. 

The Authority was asked to continue providing quality service.

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