NCAA reads riot act to airlines over flight cancellations, delays

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NCAA reads riot act to airlines over flight cancellations, delays





The Nigerian Civil Aviation Authority (NCAA) has read the riot act  to airlines over  flight cancellations/delays that has plagued airline operations within the country.
Spokesman of the authority, Sam Adurogboye disclosed this yesterday 。

This declaration was made at the just concluded stakeholders forum organised by the Authority at the NCAA annex, Ikeja,  Lagos.
The forum was attended by 13 International airlines, eight domestic airlines, and Airport operators - the Federal Airport Authority of Nigeria (FAAN) and Bi-Courtney Aviation Services.
According to Adurgboye,  officials of the NCAA requested airlines operators to enumerate challenges that could be the likely causes of delays and cancellations.
The  airlines, he said  itemised various challenges amongst which are
Fuel Supply,
Need for improvement in infrastructure at the airport,
Unruly passengers
Traffic along airport road and others.
 NCAA and FAAN , he said assured  operators the challenges will be tackled very soon.
He said :"  Airlines should be realistic in their flight planning/schedules
Airlines should always disseminate on time information to passengers on flight status
Airlines to ensure they provide right to care to passengers in times of delays/cancellations in line with the Nig. CARs 2015 Part 19
"NCAA/FAAN to liaise with FMTA to replace fuel hydrants if the old ones will cost a lot of money to be fixed and the supply points should be connected to the airports
FAAN/airport operators/owners to ensure facilities at the airports are functional (lightings, carousels, cooling systems etc)
FMTA to liaise with PPMC on fixing the underground pipeline layout from Apapa to Lagos airport to minimize surface transportation of fuel
FAAN should beef up security at the airports to prevent unlawful interference
Airlines representatives should be available to testify whenever cases of unruly passengers are referred to the Nigeria Police Force
""FAAN to ensure that the CCTV cameras are always operational
Airlines inputs should be considered in the design/construction of airports to avoid a repeat of the mistakes of the past.
Airlines should develop responsive crisis management systems and file their Operation Disruption Manuals with NCAA as required by law.
"Domestic airlines/operators encouraged to enter into interlining arrangements.
Requests from stakeholders/airlines for the provision of 24 hours operations at daylight airports should be forwarded to FAAN backed with economic realities on a sustainable level.
"Against this backdrop, all airlines are therefore warned to always adhere to the Nigerian Civil Aviation Regulations (NCARs 2015) and Passengers Bill of Rights in their dealings with passengers. "Passengers must get value for their money
While the NCAA and FAAN are doing everything to resolve all the issues enumerated, flight delays and cancellations will not be acceptable."



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